Support & legal information

Describes service usage, account responsibilities, acceptable use, and applicable limitations. The full lawyer-approved document will be published before real service launch.

Clearly explains why name, phone, KYC, and transaction data are collected, how long they are kept, and who they are shared with.

Gold prices can rise or fall. SME investments may lose capital and no return is guaranteed.

Investment orders are confirmed once the live gold price is locked in and generally cannot be cancelled afterward. Requests made before confirmation, or for duplicate/failed transactions, are eligible for a refund, processed within 3–7 business days; any applicable price-difference or processing charges will be disclosed clearly before you confirm.